Figi's Satisfaction Guaranteed Since 1944! You must be delighted with our items and service or we'll promptly send a replacement, refund your money, or credit your account. We Promise! At Figi's, our goal is to provide excellent service and quality products.
If you are not completely satisfied with your order, please contact our Customer Service department within 90 days of receipt of product. Do not return perishable items through the mail
- Personalized/Monogrammed Items cannot be returned or exchanged unless damaged or defective.
- Exchanges may be made on non-perishable items for another size or color. Your account will be credited for the item(s) returned and a new order will be placed for the exchange.
- Gallery items may be returned using the Smartpost Returns label on the reverse side. If the item is not in its original packaging, Figi's may not be able to process the return. If the item is a food product, contact us for a prompt resolution at Figis.com/help or 1-800-464-6069.
- Gift Returns
Non-perishable gifts may be returned to:
1251 1st Ave.
Chippewa Falls, WI 54729
Please allow 4-6 weeks for your return to be processed. Include your order number or customer number. If neither of these are available, include your full name and address. Also include the reason for your return and your preferred resolution. Customers are responsible for the return postage.