Why won’t the website let me pay?
Why Won't the Website Let Me Pay?
This error is related to your customer number:
Your 9 digit customer number must be entered into your My Account information to display order or balance information.
If you have already entered your customer number, the number entered may not be correct; please verify that your customer number was entered correctly and without any spaces between the numbers.
If you received an Invoice/Order Acknowledgement or other recent communication regarding the order, please reference the customer number printed or within your email. If you are unable to locate your customer number, please Contact Us.