Confirmation Emails
We provides multiple communications regarding your order. If we have your email address, you will receive notifications when your order has been accepted and shipped.
Shopping Online
Browse our product categories or search by gift name or number. When you find the perfect product… Click on the name or picture Click 'Add to Shopping Cart' button Enter the quantity you would like to send to each person. (You will be able to enter and verify addresses during Checkout) After...
Shipping Restrictions
Arizona:Regulations prohibit the delivery of fresh fruit to Arizona. Hawaii, Alaska, Puerto Rico or U.S. possessions: No fresh fruit, plants or cheesecake can be sent to these locations. APO/FPO/DPO addresses:Fresh fruit, plants, cheesecake and smoked meat cannot be sent to APO/FPO/DPO addresses....
Logging Out
To Log out, click on the My Account heading at the top of the page; a link to log out will be the last option displayed within the menu listing.
Product Information
The complete manufacturer’s written warranty for select products is available, free of charge, prior to any purchase. To request this information, specify product name and product code and write to: Warranty Information/Nutritional Label Information&n...
Product Guarantee
Figi's Guarantee since 1944 Satisfaction Guaranteed! You must be delighted with our gifts and service or we'll promptly send a replacement, refund your money, or credit your account. We Promise! If you are not completely satisfied, please contact one of our friendly customer service representativ...
Free Gifts - Explanation
Free gifts are generated by the source code provided at the time of the order. One source code may be used for each order; after your order is submitted we are unable to change or apply source codes. Please read your offer details carefully. Unless specified otherwise, free gifts are sent to the ...
Calculating Shipping and Processing
Calculate Standard Shipping and Processing Determine base charge according to the chart below. Click Here For Base Shipping Charges Special Shipping and Processing:* Priority Shipping, (2-5 business days), add $9.95 for each address shipped. Express Shipping, add $19.95 for each address shipped (No...
Password Change
- Sign into My Account - Select "My Information" from the list of options - In the 'Your password' field, enter your new password - Re-enter your new password in the next field - Click the 'Submit Changes' button located on the lower right of the page - Keep your new password in a secure place for ...
Substitute Item Received
Due circumstances beyond our control, your gift was not available for the delivery date you requested. The gift sent was created and designed to be similar in unique gift appeal and is guaranteed to be of equal or greater value than the gift it replaced. Of course, you pay only the cost of the ori...
Shipment Carriers
Based upon delivery location, Figi's will determine the most efficient shipping carrier available. Often, Fed Ex SmartPost and United States Postal Service (USPS) will work together to ensure final delivery. If you have already placed an order with Figi's, click here to sign in or register for...
Do Not Mail
We follow the standards set forth by the Direct Marketing Association and Catalog Choice. All names on the Do Not Mail registry for each of these organizations are eliminated from our promotional mailings. Customers contacting us directly, are also removed from future mailings. As the DMA and Cat...
Pay Pal
We are unable to accept payments through PayPal®. We accept payments by, Visa, MasterCard, Discover, or American Express. You may also mail payments to: Figi's PO Box 77001 Madison, WI 53707-1001 Payments may be made online after signing into 'My Account'. If you have not alr...
Items Not Received
'Now' Orders using standard delivery typically ship from Figi's to arrive to most locations within 5-7 business days. If you have not received your package within this timeframe, please check the status of your order by logging into "My Account". If you need further assistance, please contact us. ...
Order Status
You can determine the status of your order online by signing into your account. To access My Account, click here. If you have not already registered for online access to your Figi's account, click here. Once signed in, your customer number must be entered in the pink box on the 'my information' ta...
Foreign Shipping
Figi's ships to Puerto Rico, and other U.S. Possessions. Figi's also ships select products to APO, FPO and DPO addresses. We're sorry, but we do not offer any other foreign deliveries at this time. Need to know more about shipping restrictions?
Buy More, Save More Offers
The more items you order, the lower the individual price will be! Add all gifts you expect to receive to your cart. Note: some offers may list a separate gift number (usually referred to as a 'set'); just add a quantity of one to receive the number in the set.
Payment by Checking or Savings Account
We do offer the option to make a payment to your Figi's account, using your checking or savings account via our website. Sign into My Account, select the Make A Payment option. Then select Pay By Check under the Selected Payment Method option. You can also make check payments to your Figi's accoun...
Payment Reminder Emails
We understand that people can be busy. If your email address is on file, we may send electronic reminders just in case your bill was misplaced or lost. To unsubscribe from payment reminder emails, please click the Unsubscribe link at the bottom of the email you received.
Sales Tax
"If you are shipping items to a Wisconsin address, Figi's Companies, Inc. is required to collect sales tax on your order for applicable items." Important Information Regarding Colorado Sales/Use Tax We do not collect Colorado sales or use tax. Your purchase from us is not exempt from Colorado sales ...
Does Figi’s charge late payment fees?
Orders billed on Figi's Payment plans are subject to a late payment fee for each installment payment not received by the installment date. Payment due dates are based upon the offer used during the original order and cannot not be changed after an order has been accepted. To avoid a late payment fee...
Storage of Personal Information
The information we obtain (email address, telephone number, address etc.) from you during the ordering process is used to fulfill your order request, to keep you updated on the status of your order, order shipment and to send you future offers. Your contact information is also used if we have a ques...
Military Addresses
When sending to an APO, FPO, or DPO addresses: Choose the Title indicated as: APO/DPO Address Enter the address as it should appear on the mailing label Reference the state selections for the appropriate indicator This example applies only to addresses with an APO/FPO/DPO designation. Typic...
Error Message: "Sorry, the email address you entered does not exist in our database. Please try a different one"
The email address entered was not found as one of the registered online accounts: If your email address has changed, you may be able to use your previous email address to log in, just be sure to change it before logging out! If you placed an order with us in the past, did you register and create...
Figi's Credit Account Questions
For questions regarding your credit account contact us at 1.608.324.8080. Monday - Friday 7AM CST - 12AM CST. Saturday 7AM - 11AM CST.
Product Shelf Life
All Figi's gifts are shipped to maximize freshness upon arrival. As with any perishable product, we recommend using your best judgment when determining whether or not the product is safe for consumption. Our meat and cheese products are vacuum sealed for freshness. These measures ensure the qualit...
Product Line
Figi's Gifts In Good Taste Discover an incredible variety of delicious food, keepsakes, personalized gifts, and more! You'll find the perfect gift for every occasion, and for every budget. Select the left tab at the top of our website to browse our gift categories.
Session Timeout
Your session has timed out due to lengthy inactivity on the website. You can either click on the shopping links in the middle of the page on the right hand side. You may also click on the shopping cart icon at the top of the web page. Also, you may click the link to contact Customer Service found...
Internet Privacy Policy
This Privacy Policy tells you what personally identifiable information and personal information we may collect from our customers and investors, how we may share this information, and how you can limit our sharing of your information. "Personally identifiable information" and "personal information" ...
Pre-Approved Credit
Thank you for your inquiry regarding our Pre-approved Credit Policy. Please click here to view our policy. Please note, all orders are subject to a final credit approval.
My Account
"My Account" is a customer friendly format that provides you with access to many benefits on the Figi's website including: Check the status of your orders Access account and order balance information Make check or credit card payments Save and update addresses Create gift reminders Click...
Figi's Deferred Credit Plan
The Figi's deferred credit plan is a program available to customers who meet Figi's credit standards. Payments are made in 3 interest free monthly installments. If you choose the Figi's credit option during checkout,* your order will be reviewed and subject to credit approval an invoice and payment ...
Email not recognized
Figi's sends order updates, confirmations and even special offers through email. You do not need be registered for an online account to receive emails. If you placed an order with us in the past, did you register and create a password? We do not require customers to sign in before placing an order ...
How do I read my Figi's Invoice?
1. Payment Address: Please make sure this address shows through the window of the payment envelope. 2. Address Correction: If your address has changed, check this box and update your information on the reverse side. 3. Total Amount Enclosed: Enter the amount you are enclosing as your payment. You do...
Why can’t I see my order(s)?
This error is related to your customer number: Your 9 digit customer number must be entered into your My Account information to display order or balance information. If you have already entered your customer number, the number entered may not be correct; please verify that your customer number ...
Ordering
Figi's provides 4 easy ways to order: 1. Order Online 2. Order by Phone at 1-800-422-3444. One our friendly customer service associates will be happy to assist with your gift giving needs. 3. Order by Fax at 715-384-1129 4. Order by Mail: Figi's 1251 1st Ave. Chippewa Falls, ...
Website Difficulties
We are sorry to hear that you are experiencing difficulties with our website. Our internet support desk would be happy to assist you; they can be reached at 1-866-855-0203.
Buy One Get One Free Offers
To save with these offers, you must add both gifts you expect to receive to your cart. We are unable to automatically add the free item to your order.
Online Payments
Payments may be made online after signing into 'My Account'. If you have not already registered for online access to your Figi's account, click here to sign up. Once signed in, click on the "Make a Payment"' option to make a safe and secure payment. Under the Select Payment Method, select Add Cre...
Sweepstakes
We apologize, but we are currently unable to accept sweepstakes entries via, email, or by telephone. Please complete the online entry or send your entry form to the address provided in the sweepstakes rules and information. Refer to the specific sweepstakes promotion in which you are entering for c...
Updating the Address Book
Your Address Book allows you to order without needing to enter addresses! After logging in, select a gift and the names in your address book will display when you are asked who you would like the gift shipped to. 1. Log into 'My Account' 2. Select 'Address Book' from the list of options To chang...
Sale Prices
Sale prices on specific gifts will be billed at the sale price shown. The sale price will also be reflected in your shopping cart.
Address for Mailing Payments
Payment may be mailed to: Figi's Companies Inc. PO Box 77001 Madison, WI 53707-1001 *Be sure to include your payment coupons or order number and customer number with your payment! **Returned payments will receive a service fee of up to $30.00 where permitted by law.
Free Gift Offer
You may have a Free Gift(s) offer through an email promotion or catalog. To receive that offer, you must place a minimum order of $25 and provide the appropriate source code when prompted at checkout. When placing your order, indicate where you want the Free Gift(s) delivered. Shipping & process...
Order Cancellations and Changes
Once orders are submitted, changes or cancellations may not be possible. Please ensure that your order and shipping information is correct before submitting online.
Account Balance
To view your current account balance online, sign in to your existing My Account by clicking here. If you have not already registered for online access to your Figi's account, click here. To access your account information, you will need to include your 9 digit customer account number in your My A...
Why won’t the website let me pay?
This error is related to your customer number: Your 9 digit customer number must be entered into your My Account information to display order or balance information. If you have already entered your customer number, the number entered may not be correct; please verify that your customer number...
Express Shipping
Depending on address and /or location, certain methods of express can be used. These methods can also be determined by specific delivery or holiday dates requested. For example, a delivery going to a PO Box can be shipped via Standard or 2-5 Business Day Express can be selected. Another example: ...
Credit Card Billing
Orders placed on a Credit Card: Figi's will bill your credit card for the order upon shipment of your first item. Payments for orders accepted with Figi's Credit Plan: Most payments post the same day, however it may take up to 48 hours for some transactions to process. If there is a problem with a ...
Package Tracking
Tracking numbers can be obtained from the following sources: · My Account: o Login to My Account (click here). o Click on Order History or Order Status. o Select the View Details link to the right of the order total. o Tracking information (if available) will be indicated under the Shipment ...
Package Returns
If you are not completely satisfied with your order, you can return any non-perishable item in its original packaging within 90 days of receipt of product. Non-perishable gifts may be returned to: Figi's 1251 1st Ave. Chippewa Falls, WI 54729 Please allow 4-6 weeks for your return to be...
Extra Cost for Summer Shipping
A $10.00 additional charge may be added to your standard shipping and handling for perishable products. This charge enables us to ensure the freshness, of your purchase by shipping the product in a specially insulated, reusable cooler, along with dry ice or gel packs. Your order will ship via a prem...
I am unable to view order amounts to make a payment; why?
This error is related to your customer number: Your 9 digit customer number must be entered into your My Account information to display order or balance information. If you have already entered your customer number, the number entered may not be correct; please verify that your customer number ...
Profile
We are updating our website and have changed the Heading from 'Profile' to 'My Information'. We are working to update the messages and apologize for any inconvenience. After signing into to "My Account", please select "My Information".
Package Return Credit
Unless you requested a reshipment, we will credit your account upon completion of processing your return and a statement will be mailed to you. Please allow up to 4-6 weeks for your return to be received and processed. If more than 6 weeks has passed and you haven't received your updated statemen...
Website Security
Figi's uses sophisticated encryption and authentication tools to protect the security of the personal information that you share with us. The personal information you provide to us is preserved behind a firewall, instead of being directly connected to the internet. For a more detailed explanation o...
Cancelled Order
To protect your privacy order cancellation details are not provided by phone, email or on our website. You will receive a letter detailing why your order was canceled. You can replace your order with a credit card. We accepted Visa, MasterCard, Discover, or American Express.
Importing Gift List to the Address Book
Importing addresses from the Gift List to the Address Book. After registering or signing in to My Account, select the Gift List option located on the left navigation menu or the Gift List option located in the center description menu below saved credit cards. Once you have selected Gift List, an...
Contacting Figi's
To Make A Payment: Online: Sign In to My Account (pay by check or major credit card) Phone: 1-608-324-8080 (pay by check or major credit card) Mail: Figi's PO Box 77001 Madison, WI 53707-1001 To Place an Order: Phone: (800) 422-3444 Fax: (715) 384-1129 Mail: Figi...
Expedited Shipping
Please refer to the listing below for estimated arrival times. To track the status of your order, log in to My Account and select Order Status. Also a shipment confirmation email will be sent when your items have shipped. * Standard Shipping - Items typically ship to arrive to most locations with...
Unsubscribing from Promotional E-mails
To unsubscribe from our promotional emails, simply click the Unsubscribe link at the bottom of the email you received. Please allow 7-10 days for your request to be completed. Unsubscribing from promotional emails does not prevent you from receiving order and account status updates via email.
Types of Express Shipping
Upgraded shipping options are available for an additional charge and typically ship within 1-2 Business Days upon credit approval. These options include: • Priority Shipping (2-5 business day delivery) • Express Shipping (2 Business day Delivery) • Rush Shipping (1 Business day Delivery) Some ite...
Shipping From a Vendor
We ship some items directly from our vendor, which can cause them to take longer to arrive. Vendors choose their own method of shipping, depending on the gift being shipped. We hope this process will not cause you any inconvenience.
Condition Upon Arrival
All of Figi's food items are shipped to maximize freshness upon arrival. As with any perishable product, we recommend using your best judgment when determining whether or not the product is safe for consumption. Our meat and cheese products are vacuum sealed for freshness. These measures ensure th...